How cancellations, current paid terms, billing errors, rejected submissions, and refund requests are handled.
This policy applies to paid ToFindAI listings, sponsorships, promotional placements, and other paid services unless a checkout page or written agreement states different terms. Nothing in this policy limits refund or cancellation rights that cannot lawfully be excluded.
Recurring products continue to renew until cancellation or another stated end condition. Where self-service renewal controls are available, you can use the applicable Manage Listing or Manage Sponsorship area to stop future renewal. Cancelling renewal normally keeps the current paid placement active through the end of the already-paid term.
Payments for an activated current term are generally non-refundable and are not normally prorated merely because renewal is cancelled early, because traffic or conversion expectations were not met, or because a customer stops using the placement. Any mandatory legal rights continue to apply.
If ToFindAI rejects a paid submission before activation and does not provide the purchased service or an agreed alternative, the payment may be refunded or otherwise corrected. If a material ToFindAI technical failure prevents delivery of a paid placement for a substantial part of its term, contact support so an appropriate correction, credit, extension, or refund can be considered.
If you believe you were charged more than once, charged the wrong amount, or charged without authorization, contact support promptly with the relevant reference or transaction details. We will review the payment record and correct verified billing errors. Nothing here limits rights available through your payment provider or applicable law.
A refund is not normally created by an advertiser changing its mind after activation, submitting incorrect destination information, failing to provide usable creative, or supplying material that cannot lawfully be displayed. Where practical, ToFindAI may allow a customer to correct or replace eligible content through the available management workflow.
Voluntary support contributions are generally final once processed, except for duplicate or erroneous charges, unauthorized transactions, or circumstances where a refund is required by law.
For a billing or refund request, contact support@tofindai.com or use the Contact page. Include the email used for the purchase and the listing, sponsorship, contribution, order, or transaction reference if available. Do not send full payment-card numbers by email.
If a payment dispute or chargeback is opened, ToFindAI may pause or adjust the related paid service while the payment status is resolved. Affiliate commissions associated with refunded or disputed payments may also be adjusted under the affiliate program rules.